Can I pay with cash?
We are a cashless hotel, so payments will need to be made via credit or debit card.
Can I bring my pet?
Yes, we are a pet friendly hotel. Just let us know in advance that your furry VIP is travelling with you and we will make sure we assign you a pet-friendly room. Whilst we love all animals, we can only accommodate domestic pets. We will add a £35 cleaning fee to your bill on check-out.
Can I request an early check-in and late check-out?
Absolutely, please let our reservations team know and we will do our best to accommodate your request. You can contact them via firstname.lastname@example.org
What is your cancellation policy?
Due to Covid-19 we are offering a flexible cancellation policy at no extra charge.
How can I make a special request?
Please reach out to our reservations team email@example.com with your booking confirmation number and we will do our best to accommodate any special requests.
Is there a minimum age requirement to reserve a hotel room?
You need to be over the age of 18 to reserve a hotel room.
Can the hotel supply a baby cot for travelling with infants?
Yes, we can arrange for a cot to be provided in the room, please contact our reservations team to request firstname.lastname@example.org
How can I modify my reservation details?
Please reach out to our reservations team for any amendments to your booking email@example.com
Where can I find more information on things to do in London?
We are a team of passionate Londoners ready to share our city knowledge with you, drop us a line and we will be happy to give you recommendations based on your interests firstname.lastname@example.org
How can I arrange an airport or train station transfer?
We can arrange transportation for you via one of our recommended taxi companies. Please let us know your travel details and we will be happy to assist, you can email us at email@example.com or give us a call +44 (0)20 7734 8000